RETURNS

Non-Damaged Shipments
Products may not be returned without prior authorization of ZeptoMetrix Corporation. Perishable items containing expired material or opened vials cannot be returned. Returned product is subject to inspection by ZeptoMetrix Corporation prior to issuing credit. Shipping charges on all returns are at the customer's expense. A 20% handling fee will be added to product returned due to customer order error.

Damaged Shipments
The delivering carrier, not ZeptoMetrix, is responsible for damage in shipment. Packing material should not be discarded when damage is observed. The delivering carrier should be contacted to inspect the damage. Damaged items cannot be returned without authorization.

Contact ZeptoMetrix Customer Service Department for instructions at (800) 274-5487 or email Customer Service (see Contact Us link above)