Dear Valued Customer,

We have exciting news from your ZeptoMetrix team. Over the last year, we have unified the leading brands in certified and analytical reference materials with the acquisition of Spex CertiPrep, NSI Lab Solutions, High Purity Standards, & Chiron. We value and appreciate your business and are working hard to make it even easier to do business with us. Over the next several months, we will be simplifying your ordering and support experience with us.

As a result of the consolidation of these entities, please change our vendor name and address in your systems for purchase orders & payments. As a “thank you” for making this change all non-custom products ordered between September 19 through October 31, 2024 will receive:

• 10% off with code “SAVE10” or
• 15% off with code “SAVE15” if you place your order through our new website.

We have already transitioned your account over to SPEX CertiPrep. You may refer to your current account number when placing your first order.

SAVE NOW

See below for detailed instructions.
1. Change vendor name and address for purchase orders and payments
2. New contact channels

Change Vendor to SPEX CertiPrep LLC

All transactions previously made to Spex CertiPrep, NSI or HPS, can now all be transacted with Spex CertiPrep LLC. Please note if you already have an account for Spex CertiPrep LLC in your system, you may place orders through that existing account. 

Purchase orders: September 16, 2024, purchase orders can be addressed to SPEX CertiPrep LLC. If your business system is not set up with this address, please update the existing vendor information as soon as possible. Click here W9 Form for the relevant tax information to facilitate account setup. For any questions, please contact us [email protected].

Payments: If you have made the above change, payments can be sent to the remittance address below:

Remit to:
Spex CertiPrep LLC
P.O. BOX 74007377
Chicago, IL 60674-7377
Payment by ACH/EFT:
Routing ACH# 111000012
Account Number:4451456199

New Contact Channels

We have unified our Customer Service and Support teams into one group to simplify and expedite the ordering experience whether you purchase online, via email or by phone. Starting on September 16, 2024, the new contact channels below will be available to you.

Email: 
Orders: [email protected]   
Customer Service: [email protected] 
Custom Quotes & Technical Support: [email protected]
Support with Proficiency Testing: [email protected]
Accounting: [email protected]   

Phone: Toll Free at 800.274.5487 or 716.882.0920  

Fax:  732.603.9647
     
We appreciate your partnership and look forward to working with you as we implement these changes. While we are excited to make these enhancements in service to you, we acknowledge that these changes may take some time. We will remain flexible and communicate with you throughout the process.

Please contact us at [email protected] with any questions about this information. [email protected].

Thank you again for your business and for trusting us with your results.

Sincerely,
Your ZeptoMetrix team
Home to Spex CertiPrep®, NSI, HPS and Chiron