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Order Processing

Questions and or concerns may be directed to our Customer Service Representatives between 8:30 a.m. and 4:00 p.m. Monday through Friday (Eastern Standard Time).

Telephone: (716) 882-0920


As a registered website user, you will now have access to:

  • View account information
  • Check recent order history
  • Request quotes for made to stock items & custom products
  • Access order details and tracking information
  • Download Certificate of Analysis (COA), Product Inserts (PI), and Safety Data Sheets (SDS)


Placing Orders:

  • Payment terms are Net 30 days to rated organizations or by credit card.
  • Orders are binding only upon acceptance and acknowledgement by ZeptoMetrix.
  • All orders are subject to our Terms and Conditions for product sales. Any clerical errors are subject to correction.
  • We accept Visa, MasterCard and American express for your convenience.

Export Orders:

ZeptoMetrix maintains authorized dealers in many countries around the world. Please contact customer service directly for further details prior to placing your orders. Customers within UK, Ireland, and Europe my contact our Eastern Headquarters directly. Please check our authorized Distribution list near you.


Returns and/or Exchanges:

For non-damaged shipments, products may be returned only upon prior authorization. Perishable items containing expired material or opened vials cannot be returned. Returned product is subject to inspection prior to issuing credit.  Shipping charges on all returns are at the customers expense. A handling/re-stocking fee may apply to product when returned.

Damaged Shipments:

The delivery carrier is responsible for damage in shipment. Packing material should not be discarded when damage is observed. The delivering carrier should be contacted to inspect the damage. Damage items cannot be returned without prior authorization.

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